This passion for knowledge and ever-improving service
has resulted in a security service that cannot be matched
by our competitors.
we have learned that most companies in the security
industry mistakenly focus on sales and not on client
service. After acquiring a new client, the typical security
company spends its energy trying to acquire new clients
and fails to pay proper attention to its existing clients.
Often, clients of the typical security company feel
like they receive less attention after signing a contract
than they received prior to signing a contract.
that referrals are the easiest and most cost-efficient
method of gaining new clients, we strive to provide
a level of client service that cannot be matched in
today's private security industry. We accomplish this
by meeting with clients on a regular basis in order
to address the smallest of issues. Our management responds
to client concerns quickly and with ultimate authority.
experience has also taught us that clients desire prompt
access to management who are actually accountable for
the quality of service provided.
response, we have established a service that enables
the client to speak with any member of our management
team with in fifteen minutes of leaving an urgent message.
This service is free and is available 24 hours, every
day of the year.
we have learned that the industry's high security officer
turnover rate and poor security officer training standards
frustrate most clients. Frequently, clients encounter
incompetence when substitute security officers are assigned
to their properties.
management team has solved these problems by designing
a comprehensive training, testing and supervision program
that is the most effective in the industry. Our program
has resulted in reduced security officer turnover, increased
security officer performance and clients who renew contracts
with us year after year.These issues and others are
addressed in the following pages. However, if you have
a question, please pick up the phone and call me directly
I welcome the opportunity to speak with you.